Our warranty specifically covers defects resulting from:

• Material quality (e.g., structural flaws in steel or cast iron)
• Manufacturing workmanship (e.g., precision errors, faulty machining)

During the warranty period, we are committed to providing free replacement parts or offering specialized repair solutions based on the specific technical issue.

To maintain fairness, this warranty does not cover:

• Normal wear and tear (including surface scratches or minor deformation from heavy industrial use).
• Damage caused by improper use, operational misuse, or lack of standard maintenance.
• Any unauthorized modifications or third-party repairs.
• Damage caused by external environmental factors (e.g., heavy impact, or corrosion due to improper warehouse storage).

Surface Treatment Disclaimer: For products undergoing nitriding or special surface treatments, slight color variations or minor marks after use are entirely normal. These do not affect structural performance and are not covered under warranty.

To initiate a warranty claim, please follow these steps:

1. Provide your exact order information (Commercial Invoice or Order Number).
2. Submit clear, high-resolution photos or videos demonstrating the issue.
3. Provide a brief written description of the problem.

Our technical engineering team will review your claim and respond within 48 hours with a definitive solution.

Shipping Notice: While replacement parts are provided free of charge under warranty, shipping costs will be negotiated depending on the specific case logistics and our ongoing cooperation status.

Our partnership doesn’t end when the warranty expires. Even after the 12-month period, we proudly provide:

• Access to paid OEM replacement parts.
• Ongoing technical support and engineering guidance.
• Continuous, prioritized service for our long-term B2B cooperation partners.

When you request a quote, place an order, or contact us, we may collect the following data:

• Business contact information (Name, Company Name, Email Address, Phone Number).
• Shipping and billing addresses.
• Technical requirements or blueprints you submit for custom 3D welding table orders.
• Website usage data (via standard cookies) to improve user experience.

We use your data strictly for legitimate business purposes, including:

• Processing your orders and arranging international logistics.
• Providing accurate factory-direct quotes and technical consultation.
• Sending important updates regarding your shipment or warranty status.
• Improving our website and product catalog based on customer interest.

We do not sell, trade, or rent your personal or business information to third parties.

Your information is only shared with trusted third parties necessary to fulfill your order (e.g., freight forwarders, shipping companies, or secure payment gateways). We implement robust SSL encryption and standard digital security measures to ensure your data remains confidential.