FAQs

I. Company Credentials & Factory Verification

  1. Are you a factory or a trading company?
    Answer: We are a certified factory with full in-house production capabilities. To ensure transparency, we offer:

    • Live video verification via WeChat or Zoom within 5 minutes during business hours, showcasing our workshop equipment, production lines, and 10,000+ accessory inventory.

    • On-site visits: We welcome factory inspections and provide detailed address/travel assistance.

    • Specialization: Exclusively manufacture 3D welding tables and compatible accessories.

    • Verification channels: Explore our operations through www.newweldtable.com and social media (TikTok, Facebook, Instagram, LinkedIn).

II. Product Superiority & Pricing

  1. Why are your products priced higher than competitors?
    Answer: Our premium pricing reflects:

    • Materials: Q355B & 42CrMo steel from state-owned mills.

    • Precision: ±0.01mm machining accuracy via Neway® CNC systems.

    • Certification: ISO 9001-compliant manufacturing.
      Download our [Quality Whitepaper] for benchmark comparisons.

III. Competitive Advantages

  1. What differentiates you from competitors?
    Answer: As one of few global factories with full-cycle 3D welding table production, we enable:

    • Instant verification: Demand real-time video factory tours from competitors.

    • Authenticity check: Most traders reuse SIEGMUND/DEMELLER product images, while our media files feature factory watermarks.

IV. Order & Delivery

  1. What is your lead time?
    Answer:

    • Standard products: 3-7 working days (500+ welding tables & 100,000+ accessories in stock).

    • Custom orders: 30 days guaranteed (with expedited options available).

  2. Do you accept small trial orders?
    Answer: Yes – MOQ = 1 unit, with volume-based pricing discounts for trial batches.

V. Customization & Partnership

  1. Do you accept custom designs? What files are required?
    Answer: Absolutely. Submit 3D files (STEP/IGES formats) to receive a technical feasibility report within 48 hours.

  2. What are your distributor policies?
    Answer: Join our global partner network (currently with exclusive agents in Germany, Switzerland, etc.) to access:

    • Regional price protection

    • Technical training programs

    • Marketing toolkit & authorized distributor agreement templates

VI. Payment & Trade Terms

  1. What are your payment terms?
    Answer:

    • Payment: 50% deposit + 50% balance before shipment

    • Incoterms: FOB Tianjin Port / CIF Destination Port

VII. Quality Assurance & After-Sales

  1. How do you ensure product quality?
    Answer: Our three-tier quality assurance system includes:

    • Raw material batch testing (with mill certificates)

    • Full-process ISO 9001 compliance

    • Warranty: 3 years (main table) + 1 year (clamps/bolts)

  2. What technical support do you provide?
    Answer: 24/7 bilingual support featuring:

    • Remote video troubleshooting

    • 4-hour emergency response guarantee

VIII. Compliance & Certifications

  1. Do you meet international environmental standards?
    Answer: Full compliance with RoHS/REACH regulations, verified by SGS testing (reports available upon request).

IX. VIP Client Benefits

  1. What advantages do high-volume buyers receive?
    Answer: Clients with $500k+ annual orders qualify for:

    • Dedicated VIP account manager

    • Quarterly production priority slots

    • Freight cost subsidies

X. Industry Recognition

  1. What certifications or exhibitions demonstrate your expertise?
    Answer:

    • 5-time exhibitor at Beijing Essen Welding & Cutting Fair (Booth E3-A21)

    • OEM/ODM supplier to Siemens, Bosch, etc. (case studies available under NDA)